Tidio offers AI-powered chatbots that can engage customers, generate leads, reduce cart abandonment, and recommend products.

Our Rating

Usefulness (9/10) 

Tidio AI tool is very useful for businesses that want to provide great customer service and increase their sales.

Usability (8/10)

Tidio AI tool is easy to use and install, has a user-friendly interface and a simple drag-and-drop editor. 

Uniqueness (7/10)

idio AI tool is unique in its combination of live chat, chatbots, email marketing, and ticketing. Tidio AI tool also offers a dedicated team to help businesses automate their customer service.

Pricing (8/10)

They have a free plan and four paid plans with different features and prices for customer service. The paid plans are Communicator, Chatbots, Email Marketing, and Tidio+.

Pricing

Free Version: Offers up to 3 chat operators, 3 chatbots, and limited chats.

Starter Plan: Priced at $29/month. Includes unlimited tickets, limited chats, and various live chat features.

Communicator Plan: Priced at $25/month. Includes unlimited tickets, limited chats, unlimited email contacts, and various email marketing features.

Chatbots Plan: Priced at $29/month. Includes unlimited tickets, limited chats, and various chatbot features.

Tidio+ Plan: Offers custom limits for agent seats and chatbots, unlimited chats and tickets, premium features, and a dedicated team. 

Conclusion:

Tidio combines AI, chat, bots, email, and ticketing into user-friendly customer service software that integrates easily, offering unlimited chats, templates, live typing, and multilanguage support. Though it lacks an API and can get confusing, functionality and dedicated team provide a valuable asset for businesses.